Please ensure Javascript is enabled for purposes of accessibility Customer TrackRecord Survey | CertainTeed
Logo

Customer TrackRecord™ Survey

The contractor that installed your new roof or siding participates in CertainTeed credential programs that demand high standards of workmanship and overall professionalism. Your contractor takes advantage of these programs because they care about doing the best possible job for their customers. Providing your opinion about the contractor's performance through this Customer TrackRecord™ survey enables them to see what they're doing right, as well as how they can improve.

Answer each survey question by clicking on the number that best describes your experience.
Product Installed
Property Owner Information

Survey Answer Key
1 = Significantly below expectation
2 = Slightly below expectation
3 = Met expectation
4 = Slightly above expectation
5 = Significantly above expectation

Satisfaction with the company's communication
Sufficient information was provided on product warranties, materials to be used or options on products and systems.
Specifics were given to help you understand and be prepared for the work to be performed.
Satisfaction with the company's professionalism
The company presents a professional image.
The company employees were courteous.
Satisfaction with the timeliness of the project
Considering uncontrollable delays caused by weather, was the scheduled start date met?
If not, was a rescheduled start date communicated on a timely basis?
Once underway, was the job completed in the time period promised?
Satisfaction with the company's responsiveness
The company was accessible and responsive to comments, requests for information or changes.
Satisfaction with the company's workmanship
The finished job met the standards described in your job agreement.
The job site was cleaned up.
Satisfaction with the caring exhibited by the company
Equipment placement and job performance caused only minor inconveniences to you and your neighbors.
Proper care was demonstrated for your property.
Considering all factors, please rate your overall level of satisfaction with this company.
Based on your experience with this company, would you recommend or refer them to others?
For more information, call 800-404-9880.